Privacy Policy

This Privacy Policy is part of the Dover Forecasting Terms of Use and describes the privacy practices of Dover Forecasting.

Privacy Policy

As used in this “Privacy Policy”, “Dover Forecasting” refers to all websites (including https://www.doverforecasting.com and https://app.doverforecasting.com), properties, sub-domains, and services owned or operated by Dover Forecasting.

This Privacy Policy is part of the Dover Forecasting Terms of Use and describes the privacy practices of Dover Forecasting. It explains when and how Dover Forecasting collects end user and client information, including Personally Identifiable Information (defined below), how we use such information, and the circumstances under which we may disclose such information to others. This Privacy Policy includes the policies that Dover Forecasting observes for compliance with laws in the United States as well as other applicable laws, including those followed regarding the transfer of Personally Identifiable Information from the European Economic Area (“EEA”) and/or Switzerland to the United States under the U.S. – EU Privacy Shield and U.S. – Swiss Safe Harbor, respectively (collectively, the “Safe Harbor and Privacy Shield”).

By visiting the Dover Forecasting website, visiting a Dover Forecasting client website that provides notice of its use of Dover Forecasting and/or this policy, or registering for our service, you acknowledge that you accept and consent to the practices outlined in this Privacy Policy.

What Types of User Information Does Dover Forecasting Obtain?

Visitors to the Dover Forecasting Website

If you are a visitor to the Dover Forecasting website or a Dover Forecasting client (“Client”) who registers or signs into the Dover Forecasting website (including for purposes of obtaining a free trial of Dover Forecasting’ services), we may obtain the following types of information from you or concerning your computer or device (“Dover Forecasting Client Information”), which may include information that can itself be used to identify and/or contact you (“Personally Identifiable Information”):

  • Name
  • Email Address
  • Phone Number
  • Website Name & URL
  • Credit Card and/or Billing Information
  • Billing Address
  • Visitor Site Preferences
  • Referring site, application, or service, including the relevant search queries that led you to Dover Forecasting’ website
Visitors to Dover Forecasting Clients’ Websites

Our Clients may use customized and proprietary Kissmetrics’ code, software and/or services (“Service(s)”) to obtain information regarding the activities that users engage in while visiting their web pages (“Client User Data”). When a user visits a website that uses Dover Forecasting’s Service, Dover Forecasting code contained on the website contacts Dover Forecasting servers and enables Dover Forecasting to collect Client User Data. Some Clients may also use their own code to obtain Client User Data and then send such information to Dover Forecasting’s servers. Client User Data may include Personally Identifiable Information, including, but not limited to, the types of information listed for the Dover Forecasting Client Information above.

Client User Data is stored on Dover Forecasting web servers and databases (including those hosted on third party servers on behalf of Dover Forecasting) for use in performing analysis and producing reports for the applicable Dover Forecasting Client. In addition, Dover Forecasting itself uses the Dover Forecasting Service in order to obtain insights into visitors’ use and activities on its own websites, which include, as of the Effective Date, www.doverforecasting.com and app.doverforecasting.com.

Dover Forecasting collection and analysis of Client User Data helps our Clients to evaluate and understand how their users are interacting with their websites, and potentially, to modify their websites in order to make them more valuable or useful for their users. Dover Forecasting Clients determine the types of Client User Data that are sent to Dover Forecasting servers for analysis and use. This data may include or be linked to Personally Identifiable Information depending on how the Client uses Dover Forecasting Services on its website(s). Dover Forecasting Clients are contractually prohibited from sending personally sensitive Client User Data (e.g. personal health information, political opinions, religious or philosophical beliefs) to Dover Forecasting and Dover Forecasting does not knowingly receive such data.

In addition, Dover Forecasting may collect certain information about a Client’s visitor’s computer that may be provided by the visitor’s browser. This includes browser information, operating system information, mobile device information, IP address, time of visit, and the referring site, application, or service. Such information may be collected and shared with the Dover Forecasting Client even though not specifically requested by the Client.

How Do We Use This Information?

Visitors to the Dover Forecasting Website

We use the Dover Forecasting Client Information, including Personally Identifiable Information, to register your account, fulfill your requests, understand how you are engaging with Dover Forecasting, communicate with you, determine if you are satisfied with the Service, process billing for Dover Forecasting Services, and personalize your experience on the Dover Forecasting website and with the Dover Forecasting Service.

Visitors to Dover Forecasting Clients’ Websites

Except as described in the “Disclosure of Information to Third Parties” section below, Dover Forecasting never sells or shares any Client User Data with individuals or companies other than the specific Client whose website transmitted the Client User Data to Dover Forecasting.

Dover Forecasting does not collect or aggregate information about end user behavior across multiple, different websites that are operated by different Clients, nor does it use any Client User Data for purposes of behavioral advertising. However, Dover Forecasting may analyze Client User Data in the aggregate for purposes of internal research and/or to determine overall trends or metrics concerning how users are engaging with websites, and may report such general trends publicly, without disclosing any Client User Data.

Our Client’s Use of Dover Forecasting. Dover Forecasting contractually requires its Clients to abide by all applicable laws, rules and regulations, including the Safe Harbor and Privacy Shield where it applies, as well as other applicable laws relating to privacy and data collection (“Applicable Laws”). Dover Forecasting also contractually requires its Clients to obtain any necessary consents from visitors to its website(s) for the Client’s use of Dover Forecasting services, comply with all Applicable Laws (including, as an example, the Safe Harbor and Privacy Shield where it applies) with respect to the transfer of Personally Identifiable Information of EU or Swiss subjects through the Service, and to post an online privacy policy that provides each visitor with clear notice of its practices regarding data collection, use, and disclosure (including the Client’s use of Dover Forecasting), along with a link to the Dover Forecasting Privacy Policy.

Dover Forecasting cannot be held responsible for any Client’s failure to make these disclosures on its website or for any Client’s use or collection of Client User Data that is not permitted under this Privacy Policy or otherwise. For more details on the terms that apply to our Clients’ use of the Dover Forecasting Service, please see Section 4 (“Privacy”) in the Dover Forecasting Terms of Use.

Dover Forecasting Use of Cookies and Web Beacons

Cookies

Dover Forecasting uses cookies (small text files that Dover Forecasting stores locally on your computer) on our Client’s websites for one or more of the following purposes: to help identify unique visitors and/or devices; assess usage patterns and perform traffic analysis; identify visitor preferences; conduct A/B testing; diagnose problems with our servers, and otherwise administer the Dover Forecasting Service. Dover Forecasting does not use methods such as browser cache, Flash cookies, or eTags, for acquiring or storing information about end users web browsing activity on Client websites or otherwise.

Depending on how our Clients use Dover Forecasting Services, information contained in Dover Forecasting cookies placed on the computers of end users may be linked to Personally Identifiable Information in Dover Forecasting database. This allows our Clients to use the Dover Forecasting Service to better analyze and measure their users’ interactions with their website and to organize activities by the same user on their website across time.

If you do not wish to have Dover Forecasting place and use cookies on your computer, you should set your browser preferences to refuse all cookies before accessing Dover Forecasting or other websites that may use Dover Forecasting. Dover Forecasting is not responsible for any failure by you or your browser to accurately implement or communicate your browser preferences or settings. In addition, please be aware that even if you configure your browser settings to reject all cookies, your activity on Dover Forecasting client websites will still be recorded by our Service. However, your rejection of all cookies will prevent Dover Forecasting from determining whether or not someone using your computer has previously visited the website, i.e., whether or not the visitor is a “unique” visitor, and from retrieving any information about your prior activities on a Client’s website through information contained in a cookie.

Please note that if you set your browser to reject cookies, some features of the websites you visit may be unavailable. For more information on how to reject cookies, see your browser's instructions on changing your cookie settings. Additionally, please note that rejecting cookies may also prevent you from opting out of our Service because that involves placing an opt-out cookie in your browser.

If you do not elect to set your browser preferences to refuse cookies, you consent to have cookies, including cookies used by Dover Forecasting, placed on your computer when you visit our Client’s websites.

Web Beacons

Dover Forecasting may also collect certain information using Web Beacons. “Web Beacons” are electronic images that may be used on Dover Forecasting Website, in Dover Forecasting Service, or in our email communications. They are used, for example, to count website visits or to tell if an email has been opened and acted upon.

Disclosure of Information to Third Parties

Service Providers

Information, including Dover Forecasting Client Information, Client User Data, and any Personally Identifiable Information contained therein, may be shared with certain third-party companies and individuals that help facilitate technical and administrative aspects of the Dover Forecasting Service (e.g., credit card processing), or perform functions related to the administration of Dover Forecasting (e.g. hosting services). These third parties perform tasks on our behalf and are contractually obligated not to disclose or use Dover Forecasting User Information or Client User Data for any other purpose, and to employ adequate security measures to prevent unauthorized access to such data. However, Dover Forecasting is not responsible in the event that Personally Identifiable Information is disclosed at a result of a breach or security lapse by any such third party.

Dover Forecasting Clients

Dover Forecasting Clients may share Client User Data with service providers (e.g. customer relationship management platforms) that perform tasks on behalf of Dover Forecasting Clients. Dover Forecasting contractually requires the Clients to disclose such practices to its users.

Dover Forecasting Partners

If you are a Dover Forecasting Client that signed up through our Partners Program, your Dover Forecasting Client Information may be shared with the Partner Program member that signed you up for Dover Forecasting Service, provided that, prior to any such sharing, Dover Forecasting will obtain contractual obligations from the Partner Program Member that it will comply with all Applicable Laws with respect to such Dover Forecasting Client Information. These Partner Program members may use that information to help you setup, adjust, manage, and cancel your account with Dover Forecasting.

Law Enforcement and Legal Process

Dover Forecasting also reserves the right to disclose any Dover Forecasting Client Information or Client User Information (including Personally Identifiable Information) to: (i) comply with any law, regulation, or legal request; (ii) enforce, apply, or investigate breaches of the Terms of Use or other agreements; (iii) respond to client requests; or (iv) protect the rights, property, or safety of Dover Forecasting, our employees, our users, or others.

Change of Control

If Dover Forecasting, or substantially all of its assets, is acquired by another company or successor entity, Dover Forecasting Client Information and/or Client User Data will be one of the assets transferred or acquired by the purchaser or successor. You acknowledge that such transfers may occur, and that any purchaser of or successor to Dover Forecasting or its assets may continue to collect, use and disclose your information acquired prior to such transfer or acquisition as set forth in this policy.

User Privacy Controls and Do Not Track Signals

Clients and Visitors to the Dover Forecasting Website

Dover Forecasting offers several ways for you to review and update account information that is obtained and stored by Dover Forecasting, or to change your Dover Forecasting communication preferences.

If you have a Dover Forecasting account, you can review or update your account information by contacting us at support@doverforecasting.com. You may unsubscribe to any of our e-mail or direct message communications regarding updates or products by following the unsubscribe instructions in the body of any message. You may contact us at support@doverforecasting.com, attn: Dover Forecasting Privacy Office.

Email Communications

We may contact you by e-mail or other equivalent electronic communications if you access Dover Forecasting products or services. By registering or using Dover Forecasting Services, you specifically consent to the receipt of these e-mail or text message communications. If you do not want to receive emails or other communications from us, please follow the unsubscribe instructions in the body of such communications or notify us by email at support@doverforecasting.com.

How We Protect Your Personal Information

Dover Forecasting has implemented reasonable security mechanisms to protect Dover Forecasting Client Information and Client User Data that is maintained on Dover Forecasting servers from loss, misuse and unauthorized access, disclosure, alteration and destruction. Examples of these security mechanisms include limited and password-protected access, high security public/private keys, encryption on processed data, and SSL encryption to protect transmission of data.

However, please keep in mind that no security system is impenetrable. It may be possible for third parties to intercept or access Dover Forecasting Client Information and Client User Data in spite of these measures. Dover Forecasting cannot guarantee the security of your information and cannot be held responsible for unauthorized access to Dover Forecasting client accounts.

Our Policy Toward Children

Our Site and Service is not directed to children under 13. We do not knowingly collect personally identifiable information from children under 13 or from websites that are targeted to children under 13. If you are under 13, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without their consent, he or she should contact us as provided below. If we become aware that a child under 13 has provided us with personally identifiable information, we will delete such information from our servers.

Changes to this Privacy Policy

Dover Forecasting retains the discretion to amend or modify this Privacy Policy from time to time. If we make material changes to the way we collect, use or disclose Personally Identifiable Information, we will notify you by posting a clear and prominent announcement on Dover Forecasting or through a direct communication to your Dover Forecasting account. For new users, the change or update will become effective upon posting. For existing users, the change or update will become effective 14 days after posting.

Use and disclosure of information we obtain is subject to the later of: (1) the Privacy Policy in effect at the time such information is collected or (2) any subsequent Privacy Policy of which you have constructive notice.

How to Contact Us

Dover Forecasting welcomes any questions or comments about this Privacy Policy or our privacy practices. Any such comments or questions should be submitted via e-mail to: support@doverforecasting.com, or by first class mail, air mail, or overnight courier to:

Dover Forecasting 38 Strathgowan Ave, Upper Unit Toronto, Canada M4N1B9

We will use reasonable efforts to respond promptly, within 10-20 business days, to requests, questions or concerns you may have regarding access to Personally Identifiable Information about you that we have collected. We may contact you for follow up information.

Safe Harbor and Privacy Shield Dispute Resolution

Any questions or concerns regarding the use or disclosure of Personally Identifiable Information should be directed to the Dover Forecasting at the address given above. Dover Forecasting will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personally Identifiable Information by reference to the principles contained in this Privacy Policy. For complaints that cannot be resolved between Dover Forecasting and the complainant, disputes will be resolved pursuant to Sections 13.4 through 13.6 of the Terms of Use. For the avoidance of doubt, the dispute resolution procedures will be conducted in English.

Effective Date of this Privacy Policy

This Privacy Policy is effective as of the Effective Date set forth at the top of this document.