Dover Forecasting makes FTE requirement planning principles and methods acessible within a single platform, ready for you to begin using.
Know and understand your staff requirements and be more prepared to meet your service goals.
Optimize your workforce planning processes with industry-leading tools.
Save all your data to the cloud and never worry about corrupt files again.
Staff and FTE forecasting is an intricate process - understaffing hurts your service delivery targets, increases wait times, and increases occupancy. Overstaffing burns unnecessary financal resources and creates disengagement. The success of any service is defined by the sweet-spot in staffing that is just the right amount. Knowing this will better prepare you to be there when you need to.
Full visibility to your precise business staff requirements, by month.
Track all your Shrinkage and Backoffice categories and understand their impact on your bottom line.
Dover Forecasting focuses your team on knowing your business rather than knowing a spreadsheet.
Dover Forecasting was built specifically for Workforce Management (WFM) and Contact Center Management employees. It was designed to cut all the unnecessary task work associated with Excel-maitenance, and deliver the end result in the qucikest, most accurate, and reliable way possible.
Industry leading capacity planning features that enable your team to save time, create more effective forecasts, understand where they are missing their mark, and meet your service goals more frequently.
Industry leading monthly FTE requirement models enable your team to know what you need and when
Full support for multi-channel environments with cost and staff analytics for each channel
Better management and tracking of time spent in every agent state
More accurate future-staff predictions enables better management decisions
Understand your forecast differences and manage your WFM or operations teams forecast targets better
Quickly extract and share your data with your operations teams