Forecasting Your FTE Requirements

  • Build Accurate Workload-Based FTE Models

    Monthly workload-based FTE forecasts for multi-channel environments, done accurately every time

  • Add, Update, and Track Your Forecast Data

    Understand your forecast information by channel and create more accurate forecasts.

  • Add, Track, and Report on Shrinkage Factors

    Understand cost breakdowns by specific states and better manager your center.

  • Analytics to Understand Where You Can Improve

    Full visibility to where you are and how you can meet service targets with less.

Best Practice Planning

With Dover Forecasting you no longer need to use clunky, outdated Excel-based capacity models to do long-range FTE forecasting and planning. Dover's platform allows you to quickly and accurately scale FTE requirement plans for business environments simply by entering your forecast inputs. Then, add your actual data later to compare against your forecasts for even more insight to how you could tune your operating forecasts for increased accuracy.

  • Meet more SLA/service level targets

  • Run more accurate FTE analysis

  • Reduce overspending and overstaffing and keep stakeholders happy

  • Understand business drivers in terms of real FTEs and financial impacts

Scalable Staff Modelling Modules

Dover Forecasting's scalable staff modelling modules let you decide how much or detail you need to generate your workload requirements. This includes modules for service channels and/or lines of business, contact volume and handle times, shrinkage and/or loading, operational drivers and inputs, and updates with your actual data that will drive Dover's forecast analytics insights.

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FAQ

Frequently Asked Questions